Listen to Your Brand Conversations Track Your Brand Sentiment Protect Your Brand Image
Social Media Monitoring
We track mentions, tags, comments, and brand keywords across major networks, plus sentiment and share of voice, so you can respond quickly and confidently.
10M+ posts scanned per month* - Competitor share-of-voice tracking - Impersonation sweeps
How it works
- 1
Kickoff
Define goals, platforms, keywords and entities, competitors, and SLAs. Align with brand guidelines and legal and communications.
- 2
Set Up and Calibrate
Connect brand accounts where access allows. Configure listening queries and booleans, risk taxonomy, and alert rules. Build a Social Listening Dashboard.
- 3
Monitor and Alert
Collect mentions and tags, tag sentiment and severity, and send alerts via email when thresholds are met. Flag impersonation risks and high-risk threads.
- 4
Report and Improve
Weekly or monthly scorecards with share of voice, sentiment trendlines, notable posts and threads, creator and influencer watchlist, and recommended responses and content.
Deliverables
Listening Plan
Entities and keywords, competitors, and platforms in scope Services Overview
Queries and Booleans
Tuned for noise reduction and coverage Services Overview
Social Listening Dashboard
Mentions, sentiment, share of voice, and spikes Services Overview
Alerts and Routing
Rules, severity tags, owner matrix, and SLA guidance Services Overview
Creator and Influencer Watchlist
Priority accounts and outreach notes Services Overview
Impersonation Sweeps
Detection checks and escalation templates Services Overview
Scorecards and Insights
Weekly or monthly reports with recommendations Services Overview
Response Playbook
Macros and pathways (pair with Social Media Marketing if you want us to reply) Services Overview
Packages & Pricing
Choose the social media monitoring program that fits your channels.
Essentials
Best for core monitoring and alerts on key channels.
Starts at per engagement
What's included
Listening plan, 2 platforms, tuned queries, Social Listening Dashboard, daily digest, real-time alerts for high-severity mentions, basic competitor share of voice, and a monthly scorecard.
Book a discovery callAmplify
Most PopularBest for multi-channel brands and competitive spaces.
Starts at per engagement
What's included
Everything in Essentials plus up to 4 platforms, topic clustering, creator watchlist, weekly insights, and extended risk rules.
Book a discovery callEnterprise
Best for multi-region or higher-risk categories.
Starts at per engagement
What's included
Everything in Amplify plus 6 or more platforms or regions, multilingual monitoring, enhanced SLA window for high-severity alerts, impersonation sweeps, and custom dashboards.
Book a discovery callNote: Platform coverage is subject to API access and policies. Private messages and groups are not accessible unless account access and permissions are granted. Monitoring routes and recommends; replying can be bundled via Social Media Marketing.
Results and Proof
After engagement, clients commonly see:
Faster time-to-response on risky mentions and high-intent questions.
Clearer visibility into competitor social share of voice.
More ideas for content and creators that actually move engagement.
Alerts surfaced posts we would have missed, our team jumped in and turned a complaint into a case study.*
*Anecdotal results. Your results will vary.
*Results may vary.
Mini Case Study
How a SaaS team used launch listening to turn social noise into qualified demand.
Launch Listening & Rapid Response
Problem
Early feedback was fragmented across platforms, unanswered questions lingered, and competitors inserted FUD around a major feature launch.
Intervention
- Signal setup: real-time streams for brand, feature codename, executive names, and competitor FUD phrases across Twitter (X), LinkedIn, Reddit, and YouTube comments.
- Tagging and routing: ML and rule tags (bug, pricing, security, roadmap, competitor) sent into Slack triage channels with clear owners and SLAs.
- Response kit: tone-safe reply macros, visual ‘how‑it‑works’ snippets, and an executive Q&A sheet, plus a weekly summary to Product and CS.
- Source-of-truth: a short docs page for canonical answers, linked in replies and mirrored in the public changelog.
Outcome (first 30 days)
- –67% median time‑to‑first‑response on social questions and issues (hours → minutes).
- +0.3 average review stars on G2 (weighted).
- +19% demo requests attributable to social and referral traffic.
- Two competitor FUD claims neutralized with linked Q&A content.
This case shows how targeted launch listening and prepared response kits can turn social chatter into faster answers, better reviews, and attributable pipeline instead of unmanaged noise.
Social Media Monitoring FAQ
Common questions about our social media monitoring services
Ongoing social listening for mentions, tags, comments, and brand keywords plus sentiment analysis, alerts, and reports.
Commonly Instagram, Facebook, LinkedIn, Twitter, TikTok, YouTube, and Reddit. We tailor the list to your audience, brand, and access.
Monitoring routes and recommends. Replies can be bundled via our Social Media Marketing service or handled by your team.
Yes, competitor share of voice and executive handles and keywords are available in Amplify and Enterprise.
Not without explicit access and permissions. Coverage depends on platform policies and your account access.
Alerts work quickly; trend insights usually take 4 to 8 weeks of data.
Programs start at $750. See Packages and Pricing for details.
Challenge → Outcome
See the Conversations That Shape Your Brand
The Challenge
Missed tags and slow responses turn small issues into lost sales or a full-blown PR problem. You cannot act on what you do not see.
What You Get
Coverage
Listening queries for your brand, products, executives, and competitors across priority platforms.
Clarity
Real-time alerts with sentiment and severity tags plus a social share-of-voice view.
Control
A routing playbook so the right owner replies or escalates fast.
Why It Converts
Faster, smarter responses build trust, protect reputation, and surface content opportunities your audience actually cares about.