Improve Your Brand Ratings Repair Your Brand Perception Turn Around Your Brand Feedback
Negative Review Resolution
We audit your listings, flag and appeal policy-violating reviews, craft owner responses, and build a compliant review engine so your best work shows up.
50k+ reviews triaged* - Multi-platform expertise across listings and review sites - Clear playbooks
Challenge → Outcome
Turn Feedback Into Trust
The Challenge
A handful of unfair or non-compliant reviews can tank ratings, search visibility, and trust.
What You Get
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Clarity
A review audit with platform-by-platform policy checks and priority cases.
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Action
Flags and appeals where policies allow, owner responses that defuse and inform, and customer remediation to resolve valid issues.
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Momentum
A compliant review generation program that earns fresh, high-quality feedback.
Why It Converts
We combine lawful policy requests with human-first responses and steady new reviews, so one bad week does not define your brand.
How it works
- 1
Intake and Access
List your profiles such as Google, Yelp, social, review sites, and app stores, and confirm access, locations, and escalation contacts.
- 2
Audit and Plan
Baseline ratings and volume, identify risky reviews by policy fit such as harassment, hate, inappropriate content, off-topic, spam, conflicts of interest, and privacy, find duplicates, and draft a resolution plan with timelines.
- 3
Flags, Appeals, and Responses
File policy-aligned flags and appeals with evidence, and publish owner responses using prepared macros that de-escalate, clarify facts, and invite offline resolution.
- 4
Customer Remediation
Coordinate outreach to resolve legitimate issues with refund, redo, or make-good per your policy and, where allowed, invite the customer to update their review after resolution, with no incentives where prohibited.
- 5
Rebuild and Monitor
Stand up a compliant review engine across email or SMS prompts, QR cards, and post-service follow-ups, avoid gating or incentives, and monitor trends with monthly scorecards.
Deliverables
Review Audit and Policy Map
Platform rules, priority cases, and quick wins Services Overview
Evidence Pack
Screenshots and links, timestamps, violation category, and ownership proof Services Overview
Flags and Appeals
Submissions to platforms with status tracking Services Overview
Owner Response Library
Tone-safe macros for common scenarios Services Overview
Remediation Workflow
Contact templates, escalation paths, and documentation Services Overview
Review Generation Kit
Compliant email and SMS prompts, QR cards, and timing guidelines Services Overview
Reporting
Monthly scorecard with ratings, volumes, removal outcomes, and themes Services Overview
Packages & Pricing
Every platform handles reviews differently. These options frame common resolution paths.
Option A - Response and De-escalation
Our team crafts professional, compliant replies to address negative reviews and mitigate public impact.
Starts at per engagement
What's included
Best for service-based businesses dealing with reputation-damaging but legitimate feedback.
Book a discovery callOption B - Policy-Based Dispute
We submit formal disputes to platforms for reviews that violate community or content guidelines such as spam, harassment, competitor manipulation, or off-topic content.
Starts at per engagement
What's included
Best for brands facing policy-violating or fraudulent reviews.
Book a discovery callOption C - Verified Resolution and Update
Most PopularWe contact verified customers directly to resolve legitimate complaints, then ethically request an updated or follow-up review reflecting their final experience.
Starts at per engagement
What's included
Best for companies seeking reputation recovery through genuine customer engagement.
Book a discovery callOption D - Full Reputation and Review Campaign
Combines removal and resolution tactics with ongoing review acquisition to strengthen overall sentiment.
Starts at per engagement
What's included
Best for brands needing sustained improvement across multiple locations or review platforms.
Book a discovery callNote: Pricing is determined by platform, volume, and resolution difficulty. Every engagement begins with a complimentary audit of your existing profiles and a detailed compliance check.
Results and Proof
After engagement, clients commonly see:
More balanced ratings and improved search visibility.
Fewer escalations from fast, professional owner responses.
Consistent flow of fresh, compliant reviews.
The team cleared obvious policy violations and gave us macros that turned angry comments into customer saves.*
*Anecdotal results. Your results will vary.
*Results may vary.
Mini Case Study
How a national retail brand recovered ratings after a product recall.
Reputation Recovery After Product Recall
Problem
After a major recall, product‑related listings averaged 1.9★, responses were inconsistent, and franchisees were unsure how to engage without escalating complaints.
Intervention
- Root‑cause analysis: segmented reviews by theme (recall, service, shipping) to separate recall fallout from broader CX issues.
- Resolution playbook: created standardized messaging templates and escalation flows, plus a dedicated recall‑update microsite linked in replies.
- Outreach: used CRM data to verify customers, then issued goodwill offers and public apologies where appropriate.
- Review strategy: post‑resolution outreach to verified purchasers encouraging honest updates after their issue was resolved.
Outcome (12–16 weeks)
- Average rating improved from 1.9★ to 3.8★.
- –43% negative review volume month‑over‑month.
- +28% increase in updated positive reviews.
- Customer service response SLA improved to under 24 hours.
This case shows how structured responses, real remediation, and compliant review follow‑ups can repair ratings after a recall without gaming the system.
Negative Review Resolution FAQ
Common questions about our negative review resolution services
Sometimes, and only if they violate platform policies such as harassment or hate, off-topic content, conflicts of interest, privacy violations, or spam. Otherwise we respond, remediate, and rebuild with fresh reviews.
We primarily support major listings and review platforms including search, social, business bureaus, software review sites, travel review sites, app stores, and key industry sites. Availability depends on access and platform policies, and other sites are possible with a personalized quote.
Yes, using tone-safe macros aligned to your brand and legal guidance.
We follow platform and regulatory rules. We do not support incentives or gating where they are prohibited.
Velocity depends on volume and mix. Many clients see stabilization within four to eight weeks with steady, compliant review flow. No outcomes are guaranteed.
Price will vary depending on review site and severity. Most removals start at $500. Contact us for a personalized quote.